Recently our support team at MHA got a call from one of our biggest resellers. One of their VIP customers had suffered a fire at one of their Auckland offices, and needed to turn around fast with minimal impact. Fortunately this customer was using our Managed Outlook, Managed Office, Managed SharePoint and Managed Lync hosted services.
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MHA Cloud Computing has announced the release of LyncPOP. LyncPOP for Dynamics CRM bridges the gap between Microsoft Lync / OCS and Dynamics CRM enabling customers to quickly and easily capture every phone call activity.
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Recently I read an article about Unified Communications in IT Brief. Although UC is not new, many of you may not have heard about it, or read the article, so I thought I would share parts of this with you.
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MHA have connected our hosted Lync PABX offerring up to multiple national and international SIP carriers to offer a true international conference bridge at a fraction of the usage costs of traditional services.
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MHA work with application development company appVnet to deliver an application to screen pop Dynamics CRM records from incoming OCS and Lync phone calls.
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MHA team up with new SIP providers to offer interational SIP trunks and DDI lines that connect directly in to our Managed Lync PABX offerring.
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Something I have been meaning to look at for a while was to make the CRM phone number and email fields actually do something if you click on them. One of our sales people asked again the other day if they could just click on the phone number in a CRM contact and it dial straight away.
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MHA introduce Managed Lync - the era of the pabx is over.
"As soon as Microsoft's Gurdeep Singh Pall uttered those words at the Microsoft Lync Launch event I knew it was game on.... "
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