E-marketing

The e-marketing solution is an add-in module for Microsoft Dynamics CRM that takes Email Marketing to a new level. The solution provides instant feedback on recipient behaviour, completely integrated into your CRM system along with analytics, so you can make better decisions.

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Email marketing is one of best marketing methods to ensure positive return on your investment.  Microsoft CRM integrated with the e-marketing solution makes your email marketing sophisticated and easy.

Create eye catching emails, send them to filtered marketing lists and capture extensive data on the performance of each email sent.

  • Increase effectiveness: The e-marketing solution equips you with facilities to make better use of your email communications.

  • Make better decisions: The e-marketing solution allows you to see what works and what doesn't.

  • Improve Customer Service: The e-marketing solution allows you to be more responsive and in-touch with your customer.

  • Understand your target: The e-marketing solution helps you 'close the gap', and know your customers and prospects better.

Know when your communication has been read and what your audience is interested in.  All this and much more available with the e-marketing solution.

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  • Pre-set your emails to send when you want, without having to be around using the email scheduler.

  • No configuration required - start your quick or regular campaign email activity and add monitored links and new templates as you go.

  • Know if and when your email messages were open and what links were clicked on.

  • Add links for recipients to confirm subscriptions.

  • Design templates with content filtered by recipient subscriptions.

  • Paste in HTML from your favourite editor.

  • Get top-level statistics with drilldown to individual responses and events and finally drill through into individual CRM records.

  • Add a link for viewing online.

  • Allow customers to update their own details with email reply forms.

  • Offers bounce detection and handling to improve the quality of your mailing lists.

  • Use the e-marketing solution workflow to build marketing lists automatically.

  • Includes an easy to setup scheduled custom workflow activity to manage database bloat by periodically deleting attachment bodies from saved outgoing emails.
 

Yes, the e-marketing solution allows you to use HTML templates and personalisation whether via Outlook or the web client. It also provides reports to analyse email opening and link click-throughs.

 
 

With the e-marketing solution you can even give your recipients the chance to manage their own subscriptions to multiple lists.

 
 

You can monitor and report when recipients click-through from your email, BUT you can do more... the e-marketing solution workflow allows you to automatically add recipients to specified marketing lists when they click on a specific link. You can then assign these marketing lists to your teams of specialists as qualified prospects or create workflow to trigger further action from this click-through.

 
 

Within Microsoft CRM you don’t have full control over the HTML source, so your html will often be distorted in the email client. The e-marketing solution adds a toolbar button which allows you to flick between your newsletter and the source editing area.

 
 


Attaching documents to email on this scale is not considered best practise. Doing this has potential to impacts on your storage capacity and the speed of your CRM. In the great majority of cases it is far better to provide a link to more content on the web. This method also provides you with an opportunity to monitor interest. With the e-marketing solution workflow you can program the CRM to automatically send out an individual follow-up email (with attachment) in response to an expression of interest (e.g. recipient click-through).

 
 

The e-marketing solution provides a top-level statistical report for email campaign activities with drill-through on each of the numbers to analyse in the closest detail.

 
 

YES. The e-marketing solution offers a bounce-handling feature that allows you to determine which email addresses are definitely bad, by creating an ERROR campaign response against recipients for whom a Delivery Status Notification message has been received. This is a good start in the task of list cleaning.

 
 

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What existing users of E-marketing have to say ...

Sending communications to groups of people is much simpler and we can now track the communication flow.  Sending out our electronic direct mail, we can now track the number of people opening the emails and the article click throughs to see which articles are being read more than others.  Triathlon New Zealand are now able to better communicator with multiple subsets of people both internally and externally and understand the interest of those people.

triNZCarl Jackson
Triathlon NZ

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