Case Study - World Travellers
A customer since 2009, World Travellers needed an IT provider for their brand. Wendy van Lieshout talks to us about why MHA was the obvious choice.
Why were you looking for an alternative to your previous
We are a cooperative group of businesses, so our IT need was
We required overall IT systems for the Management Services part
of the business that coordinates the services for the coop members,
and we also required email solutions for the individual stores
within the coop.
For Management Services, the previous system had no back-up,
support, reliability or up-to-date software and didn't support
For the stores, the email solutions were varied, unreliable and
uncoordinated. MHA implemented their full Managed Office
solution for Management Services, and implemented Managed Outlook
for our stores.
Why did you choose
- I have worked with MHA before in a previous business, so they
had a proven track record of reliability both in regards to support
and overall deliverability and suitability of services.
- We went through a tender process and assessed 2 other suppliers
before choosing MHA. We were using another supplier but chose
to move to MHA.
- They provide prompt service and a range of support at all
levels from technical to sales to the Directors when
- They are the right size business, in that they feel like an
extension of your own business, rather than just a supplier.
The directors work in the business, so there is a high level of
accountability and personalised service. They take the time
to understand their customers' business to ensure the solution they
offer fits the need. In my experience other suppliers don't
have these attributes.
How is the solution MHA provided working now?
- Management Services now has a robust system which allows the
all-important element of mobility and remote use, both in NZ and
overseas. This enables us to operate anywhere in the world in
real time and connect with centralised data via various devices,
including PC, I-pad and I-phone, and all are perfectly synched at
- We have the peace of mind that all data is safe and accessible
at all times, from anywhere.
- The stores now have an email solution that's coordinated and
reliable. The stores can now rest assured that their email is
secure and safe, and can also be accessed around the world in real
- Management Services has access to a control panel for
provisioning users, which is an added bonus and works well for our
business model. Also, the control of their email set-up lies
with Management Services primarily, rather than an external
Any other comments
It is fantastic working with MHA. They listen to what your
requirements are and tailor a unique solution to fit your
business. They are not afraid to think and operate "outside
the square" and are continually focussed on future IT developments.
They give you confidence that they are working for you and your
business, and that they are always working on improvements and new