Case Study - Paul Borrie United Travel

Paul Borrie talks to us about why his company, Paul Borrie United Travel, chose MHA to bring all their disparate systems together.

A customer since March 2007, Paul Borrie United Travel wanted to find better, more cost effective methods to run their computer system. 

With multiple United Travel branches, Paul needed a solution that allowed his staff the flexibility to work seamlessly from any location.  

  

Why were you looking for an alternative to your previous system?

We had always made efforts to keep up with changing technology, to find better and more cost effective methods for our computer system.

Many, many hours were spent trying to understand and co-ordinate what we were being offered by vendors - hardware, software, connectivity, security, provisioning and consistent service delivery.

We used to imagine how great it would be to find an organisation, and the people within, whom we could trust to take care of all that "a one stop shop" so that we could get on with our core business.  Finally we found that with Paul O'Brien and his team at MHA.

We had 3 offices, all using disparate systems and we needed a solution to bring them all together in a scalable and cost effective way.  So we went ahead, started out with the basics to get a common platform for our 3 offices and then evolved as our needs changed over the years.

Why did you choose MHA?

• In the initial meeting, we weren't given any sales pitch or hand outs.  MHA just listened and then drew diagrams of how everything could fit together and how they could help.
  
  
• MHA didn't use jargon or Geek stuff - just honest answers and explanations.
  
  
• We have considerable respect, not only for their unquestionable knowledge and experience but also for their genuine interest that they consistently show in helping us achieve effective business solutions.
  
  

How is the solution MHA provided working now?

• We no longer worry about whether the backups have been done correctly.  We know that MHA take care of it all.
  
  
• Our offices all use the same platform now so we have a unified and consolidated solution.
  
  
• The fact that we can scale our offices without the need for onsite IT consultation and administration has reduced associated IT costs.
  
  
• We have a consistent monthly fee so we can budget accurately and not be concerned about next months invoice.
  
  

Any other comments about working with MHA?

We have complete confidence in MHA to take care of anything we need in respect of IT.  Not only the range of services which they offer but also the practical, trustworthy advice they provide.

Our experience has been excellent and we rate them very highly.