Case Study - Chapman Chartered Accountants

A customer since April 2010, Chapman Chartered Accountants wanted to outsource their IT requirements. Rowan Chapman was a founding partner of Gosling Chapman which became WHK Auckland where he was CEO for 5 years.

Chapman Chartered Accountants specialise in advisory work, including insolvency and corporate recovery with a focus on turn around management.

What were you looking for in a system?

In previous businesses, I had experience in having to invest heavily in IT as a cost centre with a short life span due to technology changes.  In this new business, we wanted to minimise the investment in IT.  Simply put, we wanted to outsource our whole IT requirement and it needed to provide flexibility of workplace, but at the same time provide us with leading edge technology - and that had to be a continuous process. 

Why did you choose MHA?

• We were referred to MHA by one of our clients who knew of their solutions.
  
  
• MHA had a solution that ticked all the boxes - flexibility, latest technology, back up and redundancy, support and personal service.
  
  
• From a support perspective, MHA have scale with multiple support channels.
  
  
• MHA offered significant savings in telecommunications.
  
  
• MHA are good people to deal with - they listen to us.  MHA gave us proactive ideas to deal with some of our requirements.
  
  
• It was a simple and easy to use solution.  We could pick what we wanted and it provided us with a one stop shop solution rather than having a number of different support people.
  
  
• Being able to operate without having to be at a fixed address  - the solution enables us to work from different sites, even the holiday home at the beach, and have the same functionality wherever we choose to work.

How is the solution MHA provided working now?

• We now get upgrades and updates and know that all our data is being backed up and is held in New Zealand - we don't have to worry about any of it.
  
  
• We are also kept abreast of technical changes and get to be on the leading edge giving us a competitive advantage.

Any other comments about working with MHA?

We get to deal with the same people and because we deal with the same people, they understand our business and understand our issues a lot quicker.  In terms of the initial implementation, getting the solution up and running and the functionality of it, I would give MHA 10 out of 10 because they delivered on what they promised and were on time.